RETURNS

Inspect your goods upon arrival!

Damaged Shipments

It is very important to inspect your product thoroughly before accepting and signing for it. Unlike smaller purchases, appliances are delicate and have many parts that are sensitive to rough handling. Though your box and packaging may appear intact, it is still possible that your product may be damaged. Check for both internal and external damage before accepting delivery. If there is damage refuse the delivery and make a note on the delivery receipt. The appliance will be replaced. Please note that shipping and handling fees are nonrefundable. After products have been signed for, you accept that the product does not have transportation damage, you may therefore not return the product for transportation damage at a later stage.

Defective Merchandise

Plug in your appliance ASAP to make sure it operates properly

It is important that you install your appliance as soon as you can to make sure it operates properly. If you receive an item that is defective or damaged upon delivery that is not due to shipping damages, please contact customer support within as soon as possible , within 7 days of receiving the item.

When returning a purchase, please make sure it is unused and in the original packaging. Also enclose any free gifts you may have received with it.

Please note that returns after the 7 day period will only be possible for damages/ faults covered under the specific warranty by the Brand for that product. If your item is defective after the first use, please contact the manufacturer directly. Tanc.co.za always goes according to the manufacturer warranties and policies.

For warranty enquiries please refer to our warranty section for the different brand’s warranty contact details.

How do I return a purchase?

Please send an email to: info@tanc.co.za within 7 days of receiving the item. Information to include in the email: (edited)

For warranty enquiries please refer to our warranty section for the different brand’s warranty contact details.

How do I return a purchase?

Please send an email to: info@tanc.co.za within 7 days of receiving the item. Information to include in the email:

All emails: Please stipulate your ORDER NUMBER

For faults: Please give a detailed description, please note that even though we may accept your return, the supplier has the right to test the product before refunding the product and if no faults are found the item may be returned to you.

Product Does Not Meet Your Needs

We are unable to accept return of any goods if they are not defective or damaged

By using our site, you agree to the above terms of our returns policy.